Bilingual employees serving the public
Last updated 11/14/2019 at 2:34pm
Andrea Lynn Chasteen, Will County Circuit Clerk, is happy to announce that
three more employees have successfully received their bilingual certificates from the
county. "We now have twenty-one bilingual employees in our office; the most we have
ever had. Twenty of the deputy clerks speak and write in Spanish and one in Polish,"
stated Ms. Chasteen.
"The three new employees, Lizbeth Ramos, Marisol Zavala and Monica Bibian, join
eighteen other employees that work in many areas of the office (Finance, Customer
Service, Traffic, Misdemeanor, Felony) and at multiple facilities in Joliet. Because of
their skill sets, we offer one on one assistance to customers visiting the windows when
paying filing fees or fines, setting court dates, filing documents, requesting copies or
using the phone."
"The Clerk's Office began accepting civil filings electronically through eFileIL in 2017.
Many customers are assisted with this task in our main lobby. Employees guide them
through this process. Now there are a lot of state forms that are available in multiple
languages. Having bilingual employees is essential to local residents so that they
understand and participate in the judicial system," Ms. Chasteen explained.
"We are extremely proud of the diversity in our office, along with the bilingual abilities
shared through the hard working employees," Ms. Chasteen said.